Question 1

Do I need to book online?

Accepted Answer

Tickets can be purchased on-site or in advance online. We recommend booking ahead during weekends and peak festive periods to avoid queues, if you have pre purchased your tickets you can skip the ticket booth and head straight onto the wheel platform.

Question 2

How long does the ride last?

Accepted Answer

A full ride lasts approximately 10–12 minutes, giving you plenty of time to enjoy the stunning views across Manchester.

Question 3

Is it suitable for children?

Accepted Answer

Yes. The Giant Wheel is suitable for all ages. Children under a 1.4m tall must be accompanied by an adult.

Question 4

Is the Wheel accessible for wheelchair users?

Accepted Answer

Yes. Step-free access and a designated accessible gondola is available, this does not need to be pre booked. Our team will be happy to assist on arrival.

Question 5

Are dogs allowed?

Accepted Answer

Only assistance dogs are permitted on the Wheel and within the immediate boarding area.

Question 6

Can I bring food and drinks on?

Accepted Answer

For safety reasons, food and drinks are not allowed inside the gondolas.

Question 7

Are tickets refundable?

Accepted Answer

Tickets are non-refundable, except in the unlikely event of an unplanned closure of the Wheel due to severe weather or technical issues. In such cases, customers will be offered an alternative date or a full refund.

Question 8

How many people fit in each gondola?

Accepted Answer

Each gondola can accommodate up to six people. Gondolas are shared during busy periods to ensure everyone can enjoy the ride without long waits.

Question 9

Can I book a private gondola?

Accepted Answer

Yes. You can upgrade to an Exclusive Gondola Ticket, which includes a private gondola for up to six people, fast-track boarding, and a complimentary photo print as a souvenir of your experience.

Manchester
Festive Wheel
& Attractions

Common Questions